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FAQs

Frequently Asked Questions


This page should answer any questions you have regarding UK Oracle User Group. If your question is not answered here, please complete this form or call us on +44 (0)20 8545 9670, we are always happy to help.



Website and Communications


Essential for both members and guests - having an online profile allows you to register for events and ensures you receive news and event updates specific to your Oracle product area of interest.


Simple, just click here.


As passwords are sent out instantly on submission, you may have entered an incorrect email address upon registering. Please email info@ukoug.org with your correct email address and we will update the system and reset your password.


Simply log in from our home page and amend your profile.


Typically, your username is the email address you provided when your account was created, unless you entered a bespoke username on signup. To reset your password please follow this link.

If you have moved companies or if you are still having problems signing into your online account, please contact us on +44 (0)20 8545 9670 or drop us an email at info@ukoug.org.



Membership


You will need to speak to a member of our team to find out if your company already has a membership with UKOUG. This does not guarantee that you can use this membership. Permission will have to be sought from the main contact of the membership.

Please call the Customer Engagement Team on +44 (0)20 8545 9670 or email info@ukoug.org.


The main contact is the individual in your organisation with overall responsibility for your membership including payment and allocation of event passes etc.


We can put you in touch with the main contact for your company’s membership who, if approved, can send you a link to attach yourself. Please complete this form.


Platinum, Gold and Silver memberships can be used by an unlimited number of company employees. Individual membership is for a single individual only. For more information on membership benefits and entitlements, click here.


For full details on membership benefits and entitlements, visit our membership page here.


You can manage your Social Link email options from the Information and Setting tab by selecting the Preference options.

If you wish to unsubscribe from all UKOUG correspondence, please email info@ukoug.org


For full details on membership levels and their respective benefits, click here. If you any further questions about your membership, please contact the Customer Engagement Team at cx@ukoug.org.


Most memberships are paid for online by credit card via the Payments & Settings tab within your online profile. If you require to pay by invoice you can also download the invoice to send to your accounts payable department. We can add an invoice number to an invoice if required, please email info@ukoug.org and we’ll arrange that for you.


Credit cards

Credit card payments will be taken online via our secure payment gateway. Please log into your account where you can find details of outstanding payments within the Payments & Settings tab of your online profile.



Cheques

Cheques should to be made payable to: UK Oracle User Group

and posted to: UK Oracle User Group, User Group House, 591-593 Kingston Road, Wimbledon, SW20 8SA (Registered Office)



BACS payment

The below bank details are for BACS payments only:

UK Oracle User Group, Barclays Bank PLC, Ground Floor, Apex Plaza, Reading, BX3 2BB

Account No: 10917486

Sort Code: 20-11-74

Reg No. 2334102

Vat No. 529 9660 96



If you require further assistance, please call us on +44 (0)20 8545 9670 or email us at info@ukoug.org.



Social Link


Social Link is an easy to use desktop and mobile platform that lets our members share ideas, ask questions and network when and where they want.


As well as connecting with your peers and posting or replying to posts you can:

• Link your account to LinkedIn and Facebook

• Update your profile

• View your account and pay invoices

• Search for colleagues or potential new connections

• View and message your connections

• Access Group activities

• Main contacts can also view, add and remove colleagues attached to their membership


Once logged in to our website you can access Social Link by clicking on the ‘my profile’ link.


You can download the SocialLink App from one of the following App Stores:

iOS: https://appsto.re/us/1dxfgb.i

Android: https://play.google.com/store/apps/details?id=com.yourmembership.sociallink


Groups are utilised within the community as a means of gathering members who share a commonality and generating participation and interest, i.e. Technology or Business Applications.


Just select the Groups option within Social Link and select the Group you wish to join. Some Groups are open to everyone and some need approval upon application. If approval is required you will receive an message once your application has been approved.


You can view the Social Link terms and conditions of use here.



Programmes (events and Oracle Scene)


Full listings of our events can be found here. Select the event you are interested in for more details. Once registration has been opened for an event, typically 8 weeks prior to the event date, a link to the registration pages will be made available.


The main contact for each membership controls the allocation of events for the membership year. Please contact your main contact to ensure availability before booking to attend an event.

Within each memberships events allocation only 4 places can be used at any one event without prior agreement.

If you are the main contact, please email info@ukoug.org to check your usage and further availability.


Firstly, check your membership fees have been paid; if there is an outstanding amount the system will charge you a non-member rate. A cap of 4 free places per event is set for Silver, Gold and Platinum members.

If you believe that you are being wrongly charged for an event, please email pm@ukoug.org with the name of the event and we will be able to investigate this and register you manually if necessary. You can also call the Programme Management Team on +44 (0)20 8545 9670.


The project manager of the event will register you. If you want to attend another event which you are not on the committee of please email pm@ukoug.org or call the Programme Management Team on +44 (0)20 8545 9670.


All speakers will be registered as standard by the project manager of the event you will be presenting at. Call the Programme Management Team on +44 (0)20 8545 9670 or email pm@ukoug.org if you have any questions.


Call the Programme Management Team on +44 (0)20 8545 9670 or email pm@ukoug.org and we will investigate.


Please submit abstracts here. If you would like to be put in contact with a committee member to discuss your ideas please call the Programme Management Team on +44 (0)20 8545 9670 or email pm@ukoug.org with the name of the event.


If you would like to submit an article for Oracle Scene, please refer to this page for more details. You can also email articles@ukoug.org for any further enquiries.



Partner Directory Enquiries


The Partner Directory is a resource that allows Oracle end users to search for companies that can supply a particular product or service.


The Partner Directory can be found here.


Partner companies that hold a Platinum, Gold or Silver membership get automatic entry into the Partner Directory.


The profile of the main contact contains certain fields that are replicated within the Partner Directory. These are:

• Company name

• Supplier Category

• Supplier Tags

• Supplier Industry

• Oracle partner level

• Oracle cloud partner level

• Company profile


The main contact should upload their company logo in place of their profile picture.



Further Information


UKOUG is independent from Oracle, the independent community for Oracle users and Partners in the UK and Ireland.


UKOUG volunteers are vital for the construction of UKOUG programmes and we have many volunteer opportunities. If you are interested in volunteering please visit this page to get involved.


Click here to read our complaints procedure.


Click here to read our Code of Conduct.


Click here to read our Privacy Policy.