|18th June David Callaghan|
How we Developed Holly the Chatbot at Hermes Parcelnet to Deal with our Customers
David Callaghan, Hermes
Hermes Parcelnet delivers over 300 million parcels every year. As part
of that service customers can track parcels, change their safe place or
divert to a neighbour. Given the scale of the operation, finding
innovative ways to allow customers to quickly and easily track or update
their preferences is vitally important as well as managing the load on
the call centres. In this presentation David Callaghan, lead developer
at Hermes ParcelNet, will demonstrate Holly the chatbot and share the
development experiences, success and lessons learned of deploying a
production customer chatbot to a large user base.
Senior Developer with Hermes, currently responsible for developing for/with Customer Service applications. I've been an active developer on the Chatbot project for Hermes for the last year and am an experienced developer with the ODA.